Support and Maintenance
SOFTWISE TECHNOLOGY Support & Maintenance Services offer flexible proactive fully maintained support solutions, competitively priced and tailored specifically to the IT needs of your company.

SOFTWISE Technology’s success has derived from a proven ability to maintain the highest standards of performance. From large distributed networks of the multi and single vendor variety, to small peer-to-peer networks and stand-alone systems.

Some of the terms mentioned in the Support & Maintenance arena include Facilities Management, Managed Services, Outsourcing, Desktop Support and Helpdesk Support. How it is explained or understood and no matter how the service is categorized, it all comes down to delivering a support service that is in the best interests of your business. SOFTWISE TECHNOLOGY recognizes that every customer is unique and your IT dependencies differ from one to the next. We therefore tend not to pigeon-hole Support & Maintenance solutions or try to push you down one avenue, but prefer to ask that you invite us to take a look at your IT Infrastructure and suggest the best way of supporting your business and maximizing the true potential of your IT.

The range of comprehensive Support & Maintenance Services offered are available on a multitude of Hardware and Software platforms, from PC Client/Server environments through Midrange systems.

Support Services
Support Services may be short-term contracts, typically managed remotely with onsite attendance only when necessary. Or alternatively, long-term contracts via SLA (Service Level Agreement) with permanent onsite presence support.

SOFTWISE TECHNOLOGY offers several differing levels of support contracts. From the low-cost ‘prepare for nothing react to everything’ agreement, to the proactive contract with built in quarterly activities such as preventative maintenance, contract performance reviews and quarterly reporting etc, which is amongst the most comprehensive in the industry. As well as eradicating repetitive problems, it provides a valuable knowledge base of past issues and other clear measurement tools. All Support is co-ordinated by our dedicated IT Service Desk or Resident Engineer and can be delivered at customer site or managed remotely.

Support services managed by SOFTWISE TECHNOLOGY become more successful as the relationship grows. We conduct an open, honest relationship with clients with the sole purpose of delivering a service that meets and exceeds your expectations. Our aim is to constantly develop and enhance your IT throughout the contract duration. Support Services are a practical, reliable and cost-effective way to maintain your IT infrastructure.