Our Services

IT Infrastructure Services

How do you make the right choices in today's fast-paced technology environment?

Computing infrastructures are central to the survival of most organizations. Today, these infrastructures provide unimaginable computing power, incredible bandwidth and applications that can even turn the lights off at night. Yet today's IT environments bring unforeseen levels of complexity. IT managers need to implement new technologies that change at a breathtaking pace, continue to support legacy applications and equipment, and cope with a host of security issues. Adding to these technology challenges are the demands driven by mergers and acquisitions, the integration of supplier and customer systems, and supporting the 7x24 requirements imposed by global business. Life isn't any easier for IT-systems providers. Whether you are an equipment manufacturer, communications provider or systems integrator, the challenges and choices are equally difficult.

SoftWise Technology can help you make the right choices in today's fast-paced technology environment by tailoring our comprehensive service portfolio to meet your challenges and your requirements.

More Strengths. More Service. More Value.

As your single point-of-contact solutions provider, we can help assure quality and consistency, as well as more effective project control. And we can provide our service and support every step of the way - from initial planning through implementation to maintenance and support.

IT Management

Help Desk Services

IT environments are constantly changing and businesses need to find ways to remain focused on strategic business issues, control IT costs, and improve IT service quality and end-user productivity.

SoftWise Technology works to keep your desktop environment operating at peak performance so you maximize your IT investments. SoftWise Technology offers customized total system support through a single point of contact for problem diagnosis and resolution with end-user hardware and business applications. Key features include:

• Single Point of Contact for all end-user IT issues
  
  
• Incident Management to provide a single point of contact for all calls, including those that need to be routed to another service vendor for resolution
  
  
• End User Client Support to resolve end user questions and problems quickly
  
  
• Optional End User Desk-side Support to provide an additional level of assistance to your end users
  
  
• Management Reporting and Reviews to provide you with valuable productivity and service performance data
  
  
• Flexible Coverage and response time options to give you the flexibility to choose a maintenance plan that fits your business requirements

SoftWise Technology professionals inspect your facilities and recommend and implement changes to establish an appropriate network infrastructure prior to new network infrastructure installations.

Site Assessment and Site Preparation also provide:

• Inspection of facilities, cabling, and environment to support new infrastructure components
  
  
• Drawings depicting optimal placement of infrastructure components
  
  
• Recommendations for facilities changes including cabling, equipment mounting provisions, security needs, construction requirements, and power conditioning
  
  
• Facilities changes and documentation of all site alterations

Deployment and Integration

A single source solution

With SoftWise Technology's reach, we can provide a broad range of IT Infrastructure Services when and where you need IT, including Design Validation and Configuration, Staging, Installation and De-installation. With our Deployment Project Management resources, we can manage all issues of your deployment projects through a single point of contact. By reducing the hassle of multiple suppliers, SoftWise Technology lets you concentrate on what you do best. You can also depend on project management consistency and on-going monitoring of budget and target dates.

Moves/Adds/Changes

SoftWise Technology provides ongoing support within a customer's IT infrastructure by relocating and or upgrading existing equipment or installing new equipment in selected locations. Our engineers can be quickly deployed to your site(s) to move or upgrade your network and systems equipment. Upgrades can be as simple as memory and processor upgrades or as complex as entire chassis replacement when port limitations (or the like) occur. In such cases, SoftWise Technology professionals can help you choose the right components.

As part of this service, SoftWise Technology provides a report that details the changes made within a customer's IT infrastructure, lists the hardware that was moved and the corresponding new location, and any upgrades/modifications made to the hardware and software.

Software Implementation and Migration

SoftWise Technology provides implementation and migration services around Microsoft Operating Systems based on an analysis of a customer's IT infrastructure environment. Services include Windows 2000 and Exchange 2000 migrations, domain and server consolidations, and active directory implementations.

Maintenance and Support

Hardware Maintenance

When you make sizeable investments in your IT infrastructure, you undoubtedly expect to make sure your investments pay a return in terms of easy access to your IT infrastructure and the ability to better serve your customers. SoftWise Technology Hardware Maintenance can improve your return on your technology investment.

Service Management

Service Management provides you with actionable IT intelligence to make informed decisions, increasing your ability to adapt quickly to changes in your business requirements, driving enhanced business value.

Remote Monitoring and Management

Remote Monitoring and Management delivers real-time remote monitoring to proactively maintain your infrastructure and achieve rapid restoration of your equipment to operational levels in the event of failure. Remote Monitoring and Management ensures:

• Optimal availability of your network and systems
  
  
• Proactive identification and resolution of bottlenecks and design issues
  
  
• Your IT resources are focused on core initiatives
  
  
• Single point of contact for your network and systems support needs
  
  
• Access to experienced network and systems engineers
  
  
• Efficient, cost-effective, integrated service delivery--with no capital investment

By leveraging SoftWise Technology's infrastructure and expert service, we can lower your cost. We have the capability to remotely manage your multivendor environment 24 hours a day, seven days a week from our remote monitoring and management center.

Minimize your infrastructure downtime and improve your availability with SoftWise Technology's Remote Monitoring and Management Capabilities.

Asset Management

Key features of SoftWise Technology Asset Management include:

• Asset Tracking to monitor, store and report on the changes that occur over the lifecycle of your assets.
  
  
• Asset Financial Management to track, store and report on revenue, cost and transaction data, as well as per asset profitability, and provide recommendations for improving profitability.
  
  
• Asset Lifecycle Management to perform lifecycle analysis on your asset data, make recommendations for procurement, redeployment and disposal actions, and manage the implementation of those recommendations.

Benefits of SoftWise Technology Asset Management include:

• Comprehensive, timely and accurate asset information you can use to lower IT costs and reduce risk.
  
  
• The ability to proactively plan asset changes, minimizing business disruptions.
  
  
• A single point-of-contact and accountability for fast resolution of asset management issues
  
  
• Access to your asset information, delivered to you through SoftWise Monthly Reports.
  
  
• A trusted, experienced partner to manage your assets so you can focus on strategic business objectives

Deployment and Integration

Site Assessment and Site Preparation

SoftWise Technology is a company that can provide hardware maintenance in multivendor environments that demand flexible coverage options.

Hardware Maintenance consists of remedial maintenance, preventive maintenance, replacement parts, and engineering changes necessary to keep your equipment in good operating condition as defined by the manufacturer's then-current customer-level documentation.

Hardware Maintenance provides the following value:

• Flexible service options to fit multiple needs and budgets
  
  
• Traditional repair and preventive maintenance services, including the replacement parts and engineering changes necessary to preserve technology
  
  
• The flexibility to tailor services to match your company's needs, enabling you to preserve your technology investment
  
  
• High availability for your end-users, enabling you to realize a return on your company's IT investment

Software Maintenance

Software Maintenance delivers both proactive and reactive support for your networks, systems, and software through effective problem management and updates.

Multivendor Services

As IT environments become more complex, the need exists for customers to find a service provider to facilitate support across an environment that may include hardware and software products from multiple providers. To meet this need, businesses are looking for service providers that can provide high quality, cost-effective support within a multivendor setting. However, few independent service providers (ISPs) are capable of managing the support of a typical multivendor IT environment.

This is an area where SoftWise Technology really excels.

SoftWise Technology's diverse multivendor service solutions offer the following value:

• In-depth domain knowledge of business segments
  
  
• Proven operational performance
  
  
• Actionable service intelligence

Project Handling

SoftWise Technology handles all the projects in a most professional way that enables us to provide our valued clients with the best possible services. A project is divided into different phases that have to be completed in a specified time frame.

• Project Analysis
• Structured Cabling Plan
• Network Deployment
• Hardware deployment & Configuration
• Software Installation & Configuration
• 15 days Helpdesk Support